United Airlines new chief Oscar Munoz has admitted that the United Airlines and Continental Airlines merger has been “rocky for customers and employees”, in a video posted online.
“While it’s been improving recently, we still haven’t lived up to our promise or our potential,” Munoz said, pledging “that’s going to change”.
The top dog urged customers and employees to share their “best ideas and toughest questions” at unitedairtime.com, promising to report back on how the ideas are being turned into actions.
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