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Window Seat

American Airlines’ customer service figures probably won’t be too good this month after the carrier left a US woman on hold for six painstaking hours.
The passenger was impacted by wintery conditions at Dallas/Fort Worth which saw her flight cancelled and rescheduled to a date she was not happy with.
Steadfast in her quest to get through, the passenger stayed true and held on the whole time before finally being answered & achieving her desired outcome.
American Airlines has since apologised to the guest after she took her complaint on TV.