Subscribe


Flight Centre

Flight Centre to “vigorously defend” ACCC allegations

Flight Centre has instantly responded to the Australian Competition and Consumer Commission’s claims of price fixing, with md Graham Turner saying the allegations relate to “legitimate discussions” the company had with some airlines to ensure that it had access to all fares that were released to the market.

He said Flight Centre had clearly outlined its position to the ACCC since it first requested information almost three years ago, and would vigorously defend the case.

“For the past 30 years, Flight Centre has built its reputation on making travel more affordable,” he said.

“It is not in the business of making airfares more expensive and does not ask suppliers to raise prices or to withdraw fares.

“As an agent, Flight Centre asks for adequate commissions from airlines and other suppliers and also reasonable access to all fares that they release to the market. This is a logical and natural business request for an agent to make to ensure the customers it serves are not disadvantaged,” he said.

Turner revealed that the ACCC had initially requested information after Flight Centre ended airline contract discussions with Singapore Airlines in April 2009, and then temporarily treated the airline as a non-preferred supplier.

He said that FC’s concerns at the time mainly related to proposed changes in SIA commission rates and the airline’s “failure to give customers access to certain fares at a competitive price”.

Since then FC and SIA have agreed a contract which gives customers access to all of Singapore Airlines’ airfares.

“Flight Centre provided full details to the ACCC on this and other subjects, but until today was not made aware of the ACCC’s specific concerns,” Turner said.

“Despite numerous requests from Flight Centre, the ACCC failed to explain the legal basis of its position or to describe the conduct it believed the company should desist from,” he added.

Turner said the company was questioning why it took so long for the ACCC to launch legal action when it “had all of the facts and was given all of the relevant documents more than two years ago”.

He said Flight Centre’s commitment to delivering cheap fares had been in place since the early 1980s, and “today this pricing commitment is articulated in Flight Centre’s lowest airfare guarantee, which invites customers to ‘bring us a quote and we will beat it'”.

More information in Monday’s Travel Daily.

This Travel Daily breaking news brought to you by Virgin Australia.

vbg0278_455x214.gif


The above Breaking News Alert was sent to Travel Daily subscribers on 09 Mar 12

Make a comment...



Established in 1994, Travel Daily is Australia's leading travel industry publication, and is sent as a paid subscription to people across the industry as a PDF newsletter every weekday.

Register for Travel Daily trial subscription

To sign up for a free 14-day trial, click on the button at right.

Click here to see a sample issue of Travel Daily.

Click here for more information on subscriptions.

Alternatively, you can search our site or find other content below.

Recent Travel Daily articles

23 Sep

TD breaking news – Qantas earlybirds to cover four continents - Qantas to launch biggest ever earlybird offer.Qantas ...


22 Sep


YOUR HUNTING SKILLS WILL WORK HERE

CORPORATE BDM – SME

MELBOURNE – SALARY PACKAGE $80k + Bonuses
- Do you prefer doing business face to ...


22 Sep

Vic call for investment - Victoria Tourism Industry Council chief executive Dianne ...


22 Sep

More connected jets - Philippine Airlines has added wireless inflight entertainment ...


22 Sep

Lake Tahoe live feed - High definition cameras have been installed at ...


22 Sep

Wu Chinese Whispers - Subscribers of Wendy Wu Tours’ Chinese Whispers ...


22 Sep

Lion King incentive - Three monthly draws of two A-Reserve tickets ...


22 Sep

JQ proves Jul OTP no fluke - jetsta r has maintained its spot in ...


22 Sep

EK upgrades Nigeria - Strong demand for Emirates services to the ...


22 Sep

Agents storm around Hong Kong - TYPHOON warnings did nothing to dampen the ...


22 Sep

Diving at White Grass - Vanuatu ’s White Grass Ocean Resort on ...


22 Sep

Amazing Adventure for Travel2 - Australia turned on its usual amazing show ...


22 Sep

NT lures travel guru - THE Red Centre will take centre stage ...


22 Sep

Escape keel in place - Construct ion of Norwegian Cruise Line’s new ...


22 Sep

Seychelles to Mumbai - NEW thrice weekly direct flights between the ...


22 Sep

Changi Transit ext. - THe Changi Transit Program offering Aussie travellers ...


22 Sep

QantasLink BNE/HTI - NEW four weekly services to Hamilton Island ...


22 Sep

Hyatt offloads 38 - HYATT Hotels Corporation has confirmed it will ...


22 Sep

KGI Odysseys revamp - Kangaroo Island Odysseys has unveiled a revamped ...


22 Sep

thl, Tourism Aus jv - Customers of KEA, maui, Britz or Mighty ...



Show Travel Daily items by month: