Travel Consultant – high net worth

Great salary package, including quarterly bonus program, 5 weeks annual leave


The role

The Travel Consultant delivers exceptional services assisting customers with customized travel arrangements including: Cruises, Hotels, Flights, and Vacation Packages (at least 80% of transactions will be multi-segment, multi-destination international itineraries). We have an 18 month contract position available. Build loyalty by ensuring consistent service around the world in a way that makes each traveller feel special.

The Travel Consultant accomplishes this through:

• Utilizing historical and new information to deliver high standard service
• Representing the company-wide interests when meeting with travel vendors.
• Creating a supportive environment, assisting concierge peers in building their travel destination and product knowledge
• Keeping up to date and informed of all travel industry trends and changes.
• Planning and booking all details of travel
• Counselling clients on efficient routes, advising on passport and visa requirements and other related useful advices

* Working hours: rotating roster between the hours of 11am – 11pm

The candidate

  • An outstanding customer service focus
  • Minimum 5 years of related experience within the retail, luxury travel industry (leisure preferred, corporate accepted)
  • Solid international fares knowledge & Galileo proficiency
  • Proven ability to create domestic and international travel arrangements including air, hotel and ground transportation
  • Preferred but not mandatory FIT building experience, deep destination knowledge, and diverse cruise line and package provider knowledge.
  • Ability to work both independently and within a dynamic team
  • Multi-tasks abilities – respond to multiple requests via incoming phone calls or emails
  • Possess a positive attitude and excel at maintaining excellent relations with all stakeholders
  • Excellent phone manners and written communication style
  • Ability to handle multi-cultural sometimes multi-lingual clientele (Japanese, Mandarin & Cantonese skill advantageous)

Reference Number: LC201505TC

Posted: Tue 12 May 15

Note: This job advertisement is no longer active.

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