Training & Development Executive

New Zealand

We have a vacancy for a Training and Development Executive to join our successful training team in the Pacific Region. As the owner of the training program for New Zealand’s local customers, you will be responsible for training industry based clients and internal staff in Travelport’s evolving product suite. The Training and Development Executive will maintain a high standard of internal and external customer service through training in line with company customer service policy.

Key responsibilities of this role include:

  • Design and expand training and development programs based on the needs of the organisation and it’s evolving product suite.

  • Work with the Training Department to produce satisfactory programs to internal and external stakeholders including agents, colleges, new employees, product managers.

  • Tailor classroom style based on attendees to ensure satisfactory competence and knowledge by means of virtual training settings or blended training solutions. 

  • Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment.

  • Participate in the entire service relationship to ensure design, development documentation and implementation of solutions. 

To be successful in this role, you will need:

  • Tertiary qualification or equivalent experience of minimum 3 years in a training/education related discipline.

  • Certificate IV in Assessment and Workplace Training.

  • Minimum of 1 – 2 years Training Delivery Experience and previous experience in an E-Learning and/or Webex learning environment.

  • Exemplary communication, interpersonal and people skills.

  • Capability to rapidly acquire knowledge of Travelport Products.

  • Understanding of Adult Learning Principles and techniques.

  • Professional manner and presentation.

  • Commitment to customer service.

  • Strong staff training development skills.

About Travelport

Travelport is a leading distribution services and e-commerce provider for the global travel industry. 

With a presence in over 170 countries, approximately 3,500 employees and 2012 net revenue of more than $2 billion, Travelport is comprised of the global distribution system business, which includes the Galileo and Worldspan brands, its Airline IT Solutions business and a joint venture ownership of eNett. Headquartered in Atlanta, Georgia, Travelport is a privately owned company. 

Reference Number:

Posted: Mon 04 May 15

Note: This job advertisement is no longer active.

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