Passenger Sales Assistant


Key Responsibilities: (Including but not limited to)

  • Provides efficient and effective sales and administration support to the managers and the sales team.
  • Assists the managers and the sales team by providing an organized administrative environment, which enables the team to work efficiently.
  • Maintains an up to date database of agencies and corporate accounts.
  • Supports Sales Manager and the entire sales team by being the telephone point of contact for the corporate accounts, agencies, and key customers.
  • Maintains regular contact with the support staff of AA’s partner carriers in order to build up AA awareness and develop relationship.
  • Supports Marketing in handling AA Product and Service Updates.
  • When required, distributes promotional materials to the travel industry and corporate customers as and when required.
  • Coordinates with the appropriate offices for all TAC, ID PASS, AD75 and staff travel.
  • Manages business travel logistics and handles T&I and other expense reports including but not limited to AA/OA business pass requests, hotel reservation, ground transportation arrangements, T&I report, etc.
  • Acts as point of contact for OA’s business pass requests with AA. Manages and processes OA ticket requests.
  • Coordinates and orders of all relevant supplies including point of sale materials in a timely manner.
  • Coordinates and disseminates the relevant VISION and Datanet Reports when needed.
  • Assists in the development, distribution and maintenance of the net fare programs.
  • Acts as a contact window and transfer customer complaints handling/claims to BRO.
  • Performs ad-hoc projects as required.


Core Competencies & Skills Required:

  • Excellent written and verbal communication skills in English
  • Good telephone manner
  • Excellent computer skills with specific knowledge of Microsoft Office functionality, in particular, Excel & PowerPoint.
  • Strong administrative and interpersonal skills
  • Able to prioritize a number of jobs and manage multiple projects at one time
  • A good team player, self-motivated with positive attitude
  • Willingness to work extra hours and travel when needed
  • Must be able to meet time sensitive deadlines

Please send your resume in English to American Airlines Pacific HR  by clicking apply now and indicate the Reference Number in your email subject. Personal data collected will be used for recruitment purpose only.

Reference Number: PSA53

Posted: Sat 13 Jun 15

Note: This job advertisement is no longer active.

More jobs from Travel Daily

Fri 07 Jul 17

International Operations

Manager East & Manager West WANTED!

12 month full-time, fixed-term roles (Maternity Leave) Hobart-based (Manager East) and Sydney or Hobart-based (Manager West) Tourism Tasmania is on the lookout for TWO enthusiastic self-starters to oversee our in market activity in the Asian (Hong Kong, China and Singapore) and Western (North America and Continental Europe) markets.

Tue 18 Jul 17

Luxury Groups & Incentives Consultant

Melbourne VIC

$55K + super + bonus + annual famil

Monday to Friday Excellent service levels This is a dream role for an experienced groups specialist with a world leader in experiential luxury bespoke touring.

Fri 14 Jul 17

Travel Consultant, Newcastle/Maitland area

Newcastle, Excellent Salary Ref: 2934RM1 If you are a people person who has a strong passion for travel and putting together fantastic adventures for your customers and is looking for long term career progression then this is the job you have been searching for.

Tue 11 Jul 17

Inbound Travel Consultant

Sydney, Salary to $60K + super + luxury famils!

Boutique inbound tour company that specialises in tailor made luxury itineraries around Australia, NZ & the South Pacific.

View latest travel news

Register for Travel Daily trial subscriptionTravel Daily is Australia's favourite travel industry publication, distributed by email as a paid subscription to people across the industry every weekday since 1994. To sign up for a FREE 14-day trial to Travel Daily click on the button at right.