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OPERATIONS/CONTACT CENTRE MANAGER

Contact Centre set up, training and management plus
operations including resource planning and sales data
analysis. This role will also incorporate customer service
escalations and nurturing relationships with our key trade
partners. You’ll need previous experience in managing
and motivating a contact centre team to create an
enjoyable sales culture plus a flair for metrics, reports
and performance analysis.

NORWEGIANS HAVE MORE FUN AT WORK!
Norwegian Cruise Line is the innovator in cruise travel
with a 48-year history of breaking the boundaries of
traditional cruising, most notably with ‘Freestyle Cruising’
which gives guests more freedom and flexibility.
Norwegian has 13 purpose built Freestyle Cruising ships
with another 4 on order and a season in Australia/NZ
announced for 2016/17. This year marks the opening of
their dedicated AU/NZ Corporate Office in Sydney
and opportunities exist to join the new team. Learn
more about Norwegian on our website: www.ncl.com

Confidential applications to
philippa@alexander-associates.com.au
Or call 02 9506 7000

Posted: Thu 13 Aug 15

Note: This job advertisement is no longer active.



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