Help Desk Consultant


Due to business growth at QBT, we are seeking expressions of interest for a Help Desk Consultant looking for the next move in their travel career. Following on from QBT’s success with being appointed the Sole Travel Management Provider for the Whole of Australian Government, this is a fantastic opportunity to be part of an evolving TMC.


This a 6 month opportunity to work in a dual role with approximately 80% of the week being taken up with Help Desk Consultant duties and 20% normal Travel Consultant duties.

As a Help Desk Consultant you will be providing assistance to QBT’s travel consultants enabling them to perform their work and assisting them where operational issues arise, as well as being the first level support for all QBT online products and services.

A significant part of the work is ensuring operational standards and processes are accurate and available to travel consultants.

There is also a strong link between both the Quality and Training areas where identified problem areas may need to be attended to and redressed.

This centralised role allows QBT to control and manage critical quality elements of the reservation process.

The role requires a person with strong agency operations knowledge, strong computer knowledge, an inquiring mind, and good inter-personal skills.


As a member of the Helloworld Group – working at QBT will provide you the opportunity to be part of Australia’s leading integrated travel businesses. The group encompasses travel brands providing franchised retail services, wholesale products, specialist government and corporate business travel and ticket distribution services across eight countries.

To apply please submit your resume by close of business Friday, 25 September 2015.

Only short listed candidates will be contacted.

Reference Number:

Posted: Mon 28 Sep 15

Note: This job advertisement is no longer active.

More jobs from Travel Daily

Tue 20 Jun 17

3 x Business Development/Sales roles

Sydney, Melbourne & Brisbane

Salary to $85k + super + incentives

Excellent salary Global brand A globally recognised corporate travel brand with a strong identity and a focus on technology are expanding! 3 sales opportunities available to develop strategies and increase market share & profitability.

Wed 21 Jun 17

3 Business Development Professionals Wanted
(Qld & Vic & NSW)

Ready to sign new corporate and event business with the latest in travel and event technology solutions.

Tue 13 Jun 17

Corporate – Team Leader


Salary $60-$80k + super

Career potential Leadership role A fantastic leadership opportunity within an established global TMC for an experienced Travel Mgr.

Tue 20 Jun 17

Cruise Administration/Operations Manager

Sydney, Salary up to $60K + super

Career options Prestigious brand A sought after role in the fastest growing sector of the travel industry! This position offers lots of variety encompassing database mgt, customer service, admin &event planning.

View latest travel news

Register for Travel Daily trial subscriptionTravel Daily is Australia's favourite travel industry publication, distributed by email as a paid subscription to people across the industry every weekday since 1994. To sign up for a FREE 14-day trial to Travel Daily click on the button at right.