General Manager



Key Responsibilities: (Including but not limited to)

  • Supervises co-ordinates and takes overall responsibility of the performance of a team of contracted personnel in all areas covering customer services, ticketing, operations, baggage service, ramp and security.
  • Responsible for meeting all operational performance goals, profitability and cost control goals.
  • Deals with a wide range of problems that may arise from the daily operation, with contractors and other Airline/ Airport authorities.
  • Supervision and co-ordination of AA airport staff including all administrative activities such as working schedule, trainings and performance appraisals etc.
  • Responsible for preparing, monitoring and controlling the total station operating budget.
  • Responsible for various reports and flow of paperwork.
  • Has overall responsibility to maintain the company’s regulations and procedure objectives.
  • Oversees contracted staff in the delivery of customer services, ramp and baggage, operations, catering, security, premium services etc.
  • Negotiates on behalf of American Airlines with contractors, suppliers and airport authorities.
  • Responsible for ensuring American Airlines is presented in the best possible light to airport authorities, other airlines and the public.
  • Attends/conducts meetings as necessary both internal and external related to the airport operation.
  • Occasionally conducts meetings with service providers such as crew hotel, catering company and ground handling company to ensure their compliance to AA’s procedures/requirements.
  • Motivates employees and aligns them with the organizational direction and achievement of station targets/goals.
  • Compiles reports on any operational irregularities and present this with suggestions for corrective action to senior management
  • Undertakes project work as and when required


Core Competencies & Skills Required:

  • Excellent written and verbal communication skills in English


  • Excellent knowledge of all aspects of the airport operation and the airline industry
  • Analytical and computer skills including Excel, Word and PowerPoint
  • Strong leadership skills to guide staff and contractors efficiently and ability to motivate employees
  • Ability to be totally responsible, dedicated and committed to the job
  • Demonstrates sound judgment and decision making ability
  • Strong administrative and interpersonal skills
  • Position requires high flexibility and the ability to handle multiple priorities simultaneously
  • Excellent time management skills and the ability to multi-task effectively
  • Ability to use own initiative and work independently
  • Good project management skills


  • Ability to maintain confidentiality and be respectful of opposing views and opinions
  • Ability and willingness to travel both domestically and internationally


  • Current Australian driver’s license

Please send your resume in English to American Airlines Pacific HR at and indicate the Reference Number in your email subject. Personal data collected will be used for recruitment purpose only.

Reference Number: GM4

Posted: Fri 12 Jun 15

Note: This job advertisement is no longer active.

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