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General Manager

Sydney

 

Key Responsibilities: (Including but not limited to)

  • Supervises co-ordinates and takes overall responsibility of the performance of a team of contracted personnel in all areas covering customer services, ticketing, operations, baggage service, ramp and security.
  • Responsible for meeting all operational performance goals, profitability and cost control goals.
  • Deals with a wide range of problems that may arise from the daily operation, with contractors and other Airline/ Airport authorities.
  • Supervision and co-ordination of AA airport staff including all administrative activities such as working schedule, trainings and performance appraisals etc.
  • Responsible for preparing, monitoring and controlling the total station operating budget.
  • Responsible for various reports and flow of paperwork.
  • Has overall responsibility to maintain the company’s regulations and procedure objectives.
  • Oversees contracted staff in the delivery of customer services, ramp and baggage, operations, catering, security, premium services etc.
  • Negotiates on behalf of American Airlines with contractors, suppliers and airport authorities.
  • Responsible for ensuring American Airlines is presented in the best possible light to airport authorities, other airlines and the public.
  • Attends/conducts meetings as necessary both internal and external related to the airport operation.
  • Occasionally conducts meetings with service providers such as crew hotel, catering company and ground handling company to ensure their compliance to AA’s procedures/requirements.
  • Motivates employees and aligns them with the organizational direction and achievement of station targets/goals.
  • Compiles reports on any operational irregularities and present this with suggestions for corrective action to senior management
  • Undertakes project work as and when required

 

Core Competencies & Skills Required:

  • Excellent written and verbal communication skills in English

 

  • Excellent knowledge of all aspects of the airport operation and the airline industry
  • Analytical and computer skills including Excel, Word and PowerPoint
  • Strong leadership skills to guide staff and contractors efficiently and ability to motivate employees
  • Ability to be totally responsible, dedicated and committed to the job
  • Demonstrates sound judgment and decision making ability
  • Strong administrative and interpersonal skills
  • Position requires high flexibility and the ability to handle multiple priorities simultaneously
  • Excellent time management skills and the ability to multi-task effectively
  • Ability to use own initiative and work independently
  • Good project management skills

 

  • Ability to maintain confidentiality and be respectful of opposing views and opinions
  • Ability and willingness to travel both domestically and internationally

 

  • Current Australian driver’s license

Please send your resume in English to American Airlines Pacific HR at Pacific.HR@aa.com and indicate the Reference Number in your email subject. Personal data collected will be used for recruitment purpose only.

Reference Number: GM4

Posted: Fri 12 Jun 15

Note: This job advertisement is no longer active.



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