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Customer Service Manager

A member of the Helloworld Group

  • Manage a professional contact centre
  • Engage and develop your team
  • Perth CBD

___________________________________________________________

Based in Perth CBD, you will be responsible for managing our local contact centre team working holistically as part of our national Operations group to achieve our high customer service standards and drive efficiencies.

Reporting directly to the National Operations Manager you will be a leader in the Operations team collaborating with our other Customer Service Managers in understanding the QBT operations strategy and translating this into delivering our business objectives at a consultant level.

This will see you taking ownership of the local implementation of QBT’s business directions and objectives including the coaching, consulting and managing of change and development within your team. Additionally, you will proactively work with the Operations Leadership group to develop and
communicate potential operational/customer service solutions driven from a transactional/local level.

To be successful you will be have qualifications, or commensurate experience in travel, and have through your career demonstrated leadership and guidance of a team. Essential is the ability to effectively engage and communicate with your team to consistently translate our national operations and business direction.

As a member of the Helloworld Group – working at QBT will provide you the opportunity to be part of Australia’s leading integrated travel businesses.

To apply please send your CV to careers@qbt.travel

Posted: Wed 19 Aug 15

Note: This job advertisement is no longer active.



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