Subscribe


Contact Centre Agents – German – Travel Project

Malta Island

The project involves customer support to an airline through the provision of contact centre services. 

Handle incoming and outgoing telephone calls and emails providing assistance to passengers’ enquiries and requests, such as reservations, pricing, ticketing and ticket changes, payment, special requests, and group bookings, as well as refund applications across several airlines and reservation systems;

Resolve incoming queries and complaints to ensure customer satisfaction, and creatively look for options, possibilities and choice for customers;

Be responsible to develop and maintain a good working knowledge of the airline clients’ products, services and systems.

Applicants have to be very fluent in German and English. Good written knowledge of these languages is required.

 

Selected candidates need to:

•        Be over 18 years of age

•        Be mature and responsible

•        Be self-motivated, flexible, and organized

•        Have an aptitude to communicate with people 

•        Be able to juggle multiple projects in a fast-paced environment

•        Possess an exceptional telephone manner with strong keyboard skills to match

•        Work proficiently with Microsoft Excel, Word, Outlook and PowerPoint

•        Have a good level of internet expertise

•        Experience in travel and tourism will be considered an asset

•        Be willing to work on a shift basis between Monday and Sunday 

 

Reference Number: CCA-GER

Posted: Thu 28 May 15

Note: This job advertisement is no longer active.



More jobs from Travel Daily


Tue 11 Jul 17


Retail Consultant – Mandarin/Cantonese speaker

Sydney

Long term contract


Social office Great hourly rate $$ Your fluency in Cantonese & Mandarin language skills coupled with excellent English & Galileo or Amadeus CRS, are the key to securing this great role.


Mon 17 Jul 17


ON THE ROAD AGAIN

TRAVEL INDUSTRY LEISURE SALES

MELBOURNE – UP TO $75K PKG + BONUSES


Are you well connected in the VIC market.


Fri 21 Jul 17

Wholesale Consultant – Europe


Melbourne, $40-44k + Comm Ref: 2925HC1 Are you currently working in the Travel Industry and need a change.


Wed 19 Jul 17

Travel Sales Coach


Gold Coast, $90k O.T.E Ref:2962SZ1 Based out of the sunny Gold Coast HQ, I’m recruiting for a driven individual to lead the sales leaders & consultants whilst ensuring they are on their A game at all times! Your job will be to mentor and develop the existing team members whilst improving the sales process & implementing different strategies.


View latest travel news



Register for Travel Daily trial subscriptionTravel Daily is Australia's favourite travel industry publication, distributed by email as a paid subscription to people across the industry every weekday since 1994. To sign up for a FREE 14-day trial to Travel Daily click on the button at right.