Subscribe


Contact Centre Agents – German – Travel Project

Malta Island

The project involves customer support to an airline through the provision of contact centre services. 

Handle incoming and outgoing telephone calls and emails providing assistance to passengers’ enquiries and requests, such as reservations, pricing, ticketing and ticket changes, payment, special requests, and group bookings, as well as refund applications across several airlines and reservation systems;

Resolve incoming queries and complaints to ensure customer satisfaction, and creatively look for options, possibilities and choice for customers;

Be responsible to develop and maintain a good working knowledge of the airline clients’ products, services and systems.

Applicants have to be very fluent in German and English. Good written knowledge of these languages is required.

 

Selected candidates need to:

•        Be over 18 years of age

•        Be mature and responsible

•        Be self-motivated, flexible, and organized

•        Have an aptitude to communicate with people 

•        Be able to juggle multiple projects in a fast-paced environment

•        Possess an exceptional telephone manner with strong keyboard skills to match

•        Work proficiently with Microsoft Excel, Word, Outlook and PowerPoint

•        Have a good level of internet expertise

•        Experience in travel and tourism will be considered an asset

•        Be willing to work on a shift basis between Monday and Sunday 

 

Reference Number: CCA-GER

Posted: Thu 28 May 15

Note: This job advertisement is no longer active.



More jobs from Travel Daily


Fri 21 Jul 17

Travel & Cruise Consultant


South East Victoria, $55k + Super Ref: 2015DM1 We are looking for an experienced travel consultant to join this well established travel agency.


Fri 14 Jul 17

Home Based Travel Agent


Are you an experienced home based Travel Agent.


Fri 14 Jul 17

Industry Sales Executive


American Airlines are recruiting for an Industry Sales Executive to be Sydney based, but with plenty of travel domestically and internationally.


Tue 25 Jul 17

Corporate Travel Consultants


QBT A member of the Helloworld Group Seeking Corporate Consultants Working in our central Melbourne location Opportunity to work with Australia’s best Corporate clients Participate in a high earning incentive program – your productivity drives the outcome Your proficient, knowledgeable and pleasant approach to business travel has always been your selling point; and that is what sets you out as a QBT Corporate Consultant.


View latest travel news



Register for Travel Daily trial subscriptionTravel Daily is Australia's favourite travel industry publication, distributed by email as a paid subscription to people across the industry every weekday since 1994. To sign up for a FREE 14-day trial to Travel Daily click on the button at right.