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Contact Centre Agent – German

Malta Island

The project involves customer support to customers of an e-gaming nature through the provision of contact centre services. 

 

Position Summary

 

Providing assistance to customers’ enquiries and requests for German speaking clients.  The engagement with customers will be done in various modes of contact, including handling incoming and outgoing telephone calls, email and chat communication;

 

Applicants have to be very fluent in German and English. Excellent spoken and written knowledge of these languages are required.  

 

Selected candidates need to

 

Be over 18 years of age

Be mature and responsible

Be self-motivated, flexible, and organized

Have an aptitude to communicate with people

Be able to juggle multiple projects in a fast-paced environment

Possess an exceptional telephone manner with strong keyboard skills to match

Work proficiently with Microsoft Excel, Word, Outlook and PowerPoint

Have a good level of internet expertise

Be willing to work on a full time basis

Work initially between Monday and Friday between 0900 hrs and 1730 hrs.  Eventually the operating hours will extend to cover a 24/7 operation.

 

This job is a basic first entry level post within our Company.  Centrecom believes in providing career and personal development opportunities to high performers and highly committed employees.  Opportunities for growth within the Company are possible.

 

Centrecom is an Equal Opportunities Employer.

Reference Number: CCA-GAM

Posted: Thu 28 May 15

Note: This job advertisement is no longer active.



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