Chinese Speaking Consultants – Fiji Airways

Viti Levu

To provide excellence in the sales and promotion of client services ensuring KPIs and business objectives are met. 

Key Responsible Areas:

  • Provide exceptional experiences to clients and customers of the Centre of Excellence
    • Answer inbound phone calls
    • Build relationships with customers using proven sales techniques
    • Identify and fulfil the customer’s needs
    • Create the booking (as required) using the relevant contact centre desk-top reservation and support system
    • Identify opportunities to up-sell or cross-sell products and services
    • Close the sale
  • Identify and provide appropriate service recovery to customers who report dissatisfaction with service with a focus on first point of contact resolution.

Qualification and Experience

·      Must be numerate, fluent in both written and spoken English

·      Fluency in Cantonese/Mandarin is required

  • Education to a minimum of High School Certificate Level
  • Proven customer service experience, especially in a Contact Centre environment would be an advantage
  • Proven ability to strive for on-going excellence
  • Proven clear and concise communication skills to all levels of staff and customers

Work visa will be arranged/discussed with the successful applicants.

Closing date :  28th May, 2015

Reference Number:

Posted: Tue 26 May 15

Note: This job advertisement is no longer active.

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