Subscribe


CANBERRA – CUSTOMER SERVICES OFFICERS
(Full Time and Part Time)

Singapore Airlines logo 11316

Singapore Airlines is now accepting applications for Customer Service Officers on a Full-time and Part-time basis for its new Canberra Traffic Office.

PRINCIPAL ACCOUNTABILITIES:

  • Provide and assist with customer servicing at all operational areas, including, but not limited to; check-in, departure gate, baggage, ramp duties, arrivals and meal order/catering duties.
  • General traffic and in-flight administrative duties including vendor invoice verification.
  • Monitor and report on customer handling procedures performed by the handling agent and report on ways to further enhance our customer service standards.
  • Oversee and work closely with service partners in ensuring obligations are met by the handling agent to ensure a smooth, high quality, customer experience.

KNOWLEDGE AND EXPERIENCE REQUIRED:

  • Sound knowledge and understanding of all traffic and operational functions including criteria such as check-in, ticketing, delay handling, crisis management, etc.
  • A clear understanding of Amadeus Altea.
  • Strong service ethic, good time management/organisational skills and ability to work flexible hours, when required, in a busy environment.
  • Good interpersonal skills with internal/external customers and strong conflict resolution skills.
  • A strong team player who promotes team spirit and team unity.
  • Working knowledge of personal computers and common office software programmes.
  • Be able to offer assistance, when required, in other interstate/ overseas Stations during times of crisis.

The starting salary is from $49,327 (full time salary) plus 10% superannuation contributions. The position also attracts a package including free and concessional travel and subsidised medical benefits.

Candidates must have Australian citizenship or permanent residency (PR) status and the ability to obtain security clearance for an ASIC Pass.

Please submit your written application (cover letter and resume) addressed to Mr. Greg McJarrow, Manager NSW/ACT via email to
Charlotte_Koong@singaporeair.com.sg by COB Thursday 30 June 2016.

Please specify whether your application is for full-time or part-time employment

Posted: Thu 23 Jun 16

Note: This job advertisement is no longer active.



More jobs from Travel Daily


Tue 15 Aug 17


Team Leader – Groups

Sydney CBD

$65-$75K + super + host a group min once a year


Awesome famils! Large portfolio of vessels Newly created role working with a life changing adventure product with itineraries like hiking Everest or the Inca trail and cycling the Great Wall! A varied role managing a team of special interest group consultants, in addition to consulting & hosting these group trips at least once a yr! Experience in Groups consulting & as a leader in the travel space coupled with an interest in Adventure tourism required.


Mon 07 Aug 17


HUNTER WANTED

CORPORATE TRAVEL BDM

MELBOURNE – $70K ++


Do you love the thrill of the chase.


Wed 16 Aug 17

Business Development Manager


Melbourne, $60-85k Ref: 2021DM1 Do you have the ability to own, drive and promote your product to anyone.


Thu 10 Aug 17


GROW & DEVELOP

KEY ACCOUNT MANAGER

MELBOURNE – SALARY PACKAGE UP TO $110K


Are you an experienced corporate account manager looking for a new challenge.


View latest travel news



Register for Travel Daily trial subscriptionTravel Daily is Australia's favourite travel industry publication, distributed by email as a paid subscription to people across the industry every weekday since 1994. To sign up for a FREE 14-day trial to Travel Daily click on the button at right.